“Concern” is the word we reach for when the situation requires documentation but not yet action. It is softer than “problem,” which implies ownership, and considerably softer than “issue,” which implies a meeting. A concern can be raised, noted, and parked. It asks nothing of the person raising it. This is why we raise so many of them.

The word does two distinct jobs depending on its object. A concern about your work is a warning, delivered at a register that preserves deniability. The manager has not said the work is bad. The manager has said they are concerned, which is a feeling, and feelings are harder to rebut than assessments. Nothing has been put on record, formally. The concern floats in the space between feedback and consequence, available for escalation if required, easy to walk back if not.

A concern about you, as distinct from your work, is a different instrument. It arrives warmer. It uses the word “wellbeing.” It is, in most cases, the opening move of a performance conversation that someone has decided to have gently, which means slowly, which means over several meetings, each of which will be documented in a folder the manager has been quietly maintaining since the incident in October. The care is genuine, within its constraints. The constraints are structural.

We find the distinction between the two useful to preserve. If the concern were simply about performance, HR would want different paperwork.

Written by

Maximilian ROI has spent thirty years inside organizations large enough to have a Vision Statement and self-aware enough to ignore it. He has run the offsites. He has said synergy in front of a board, with a straight face and a waterfall chart, and meant it.

Today, Max is the Dean of Steerania’s School of Bullshit. He describes this as his pro bono contribution to society. He takes the role completely seriously, which is itself the joke.

The dictionary exists because the language of business is a craft, and like most crafts it is easier to participate in than to explain. Max has decided, at this point in his career, that explanation is the more interesting option. He is not here to expose the system. He helped build it.